MMG sells education: recorded lessons, expert accompaniment, lives and private groups. Access opens the moment your payment is confirmed. Once the content is opened it cannot be given back, which is why, like every education provider, we cannot refund a change of mind. We want to be clear about this before you pay, not after.
Why we do not refund
The moment you enter, experts are assigned, a group is opened, and the lessons are yours. Nothing can be returned. Our answer to "it is not working for me" is not a refund, it is more accompaniment: the 28 + 28 day guarantee extends your program for free if you did the work.
This is also why our team is trained to tell you no. We confirm only people who have a laptop, the time, and a realistic expectation. Fewer than one enrollment in a hundred ends in a refund request.
The two cases where we refund
- Duplicate charge. You were charged twice for the same order.
- Access not opened. For a technical reason on our side, we could not open your access within 72 hours of payment, despite your contacting us.
In these cases the refund goes back to the same card through our payment partner (PayPart / SATIM), or by the method you paid with.
Exceptional situations
Life happens. If something serious prevents you from following the program, write to us. Our customer success team reads every message and can propose a solution: a pause, a later cohort, a transfer. These are decided case by case and are not a right, but we do not ignore them.
How to request
Send your payment reference (format MMG-XXXXX-XXXXX), your name and the reason to support@mmgmena.com or on WhatsApp +213 556 05 94 63. We answer within 7 business days.
Failed payments
If an online payment fails, nothing is charged. Your bank may show a temporary hold that it releases on its own within a few days.